Inbound Numbering Solutions

Free your company from restrictive inbound call services & never miss a call again

Take back control of your call management with Inbound.

Companies can often find themselves restricted by their network operator, having to rely on the provider to make urgent adjustments to any call management requirements.

Inbound products enable you to service yourself, securely making changes while benefiting from instant access to reports that meet your business timescales, not those of your network provider.

Inbound services from Moorlands Communications feature an online portal from which a client can fully control call routing, monitor their services and calls, management tools to allow clients to exceed their own customers’ expectations.

Inbound is packed with features to help manage incoming calls, providing greater business efficiency, resilience, flexibility and better customer service. From simple call routing through to comprehensive call centre services, Inbound is everything your client’s business needs.

Inbound puts them in control so they’re not reliant on a network operator to make changes on their behalf. They can do that themselves, enabling them to securely make changes and get instant access to reports that meet their business timescales, not those of the network provider.

Using our online portal or mobile app they can set up call plans then see how many calls their business is receiving, how many are answered and how many are missed. You can improve customer service for your clients by better managing callers during busy hours, or when their office is closed.

Overview

Call Control

Use our extensive range of online call routing, monitoring and management tools that put you in complete control of your customer services.

Budget Friendly

Secure tight budgets as Inbound has zero setup costs, meaning it can be funded out of operational spend and implemented more quickly.

Simple Set-Ups

Set up Inbound services in minutes for maximum operational flexibility combined with a design that is optimised for ease of use.

Adaptable Service

Apply our services to both geographic (01/02) and non-geographic (08/03) numbers, accessible from any device via a secure user-friendly website.

Smart Solutions

Go mobile with your call management by downloading our free app to manage your inbound numbers anytime, anywhere on your smart phone.

Choose the best Inbound service to suit your business.

Features

Build your own call plans according to your business operating hours, and modify them quickly depending on your immediate business needs.

Manage your calls more efficiently when your premises are busy or closed, diverting them to another location or to mobile in an instant.

Queue incoming calls to a destination number in Gamma’s dedicated B2B network to assist with call handling during busy periods.

Provide employees with call routing management of their own DDI number, enabling them to choose and manage where and when they receive incoming calls.

Access advanced call statistics that show call handling efficiencies including productivity, call patterns and caller behaviour, enabling you to make informed business decisions.