Horizon Hosted Phone System
The most efficient way to manage your entire business communications, with an award winning platform
Access All Call Management Features From Our Cloud Based Phone System
More businesses than ever are choosing to improve the way they handle their customer calls and enhance their experience. In a service led world, you have to offer excellent levels service or you will lose out to your competition.
Our preferred platform of choice is Horizon. It provides businesses with extensive fixed & mobile telephony capabilities, all accessed via an easy-to-use web portal. You have full control of your system, of course we can also manage the system for you remotely.
The service has lots of clever features and an emphasis on control and administration through the web that takes the burden away from the IT team. Administrators can quickly configure the system according to your organisation’s changing requirements, while employees can manage calls easily and effectively.
Horizon is suitable for any sized business and is fully scalable as a business grows and can also support businesses when they need to contract and consolidate without stripping any of the features away.
Wether you’ve 1 phone or 30+ sites you can manage all of your organisation’s communications from one easy-to-use portal
Save time and money by integrating your mobile and fixed phones to allow you to manage your calls wherever you are
Using the same next generation network allows us to offer unrivalled sound quality through the hosted PBX
End To End
As a customer you will benefit from a service that covers all of your needs – from handsets and core network access to onsite installation, training and user guides.
Don’t get left behind investing in archaic technology, with our hosted IP you’ll never be left behind with upgrades immediately deployed to your platform
Personalise how you communicate with our additional product options
Hunt Groups for distributing and allocating calls across your team
Call Transfer to any internal or external number
Common or customisable settings for Sites, Groups and Departments
Hold a call and pick it up on another phone with Call Park
N-Way Call for convenient collaboration with colleagues
Answer a group member’s phone with Call Pick Up
Instant Group Call enabling efficient collaboration
Call Waiting ensures you’re ready to take your next call
Get your messages across with Music on Hold
Avoid your calls being passed on and on with Diversion Inhibitor
Provide callers with menu options for call routing using Auto Attendant
Enhance your brand by uploading your company logo and specific adverts
CLI Flexibility to allow you to present any number you have permission to call on behalf of
Last Number Redial
Last Number Redial for convenient repeat dialling
Easily make a call with Click to Dial through the user interface or client
Assign calls to cost centres using Account Codes
Use Presence or Pre-set Availability Profiles to manage incoming calls
No more unwanted calls with Anonymous Call Rejection or Selective Call Rejection
Automatic Callback so that you can stay productive
Call your colleagues when they are free using Busy Lamp Keys
Show you are unavailable using Do Not Disturb
Company directory available from the handset and up to 100 speed dials for your favourite numbers
Use Call Recording for audit trails, compliance or training purposes
Manage incoming calls effectively with Call Forwarding
Never miss a call with One Number Anywhere and Sequential Ringing
Bring the power of Horizon to your Windows desktop, laptop, Android or iOS device and access a range of features to ensure your colleagues and customers are always in contact.
The Horizon Desktop Client lets you connect your office phone to your preferred business device, such as a laptop or PC. It works seamlessly with the Horizon service and mobile client to ensure that you can control your user account and handle calls efficiently, wherever you are. The Horizon Desktop Client provides a new way to interact with Horizon and using existing devices you can reduce the cost of entry to a hosted solution, as well as minimising telephony costs incurred whilst on the move or in different locations.
New features such as Presence and Instant Messaging add to the core Horizon services and provide an informed way of communicating with your colleagues, as well as giving you a new route to gain immediate responses when it might not be convenient to speak on the telephone.
The Android and iOS Apps enable users to make and receive calls on a mobile device, as well as providing access to key settings for their service. It provides all the same functionality as the desktop client above, with the exception of Click to Dial and Group Chat. This is an ideal bolt-on for users who often work remotely or who are regularly on the move with access to WiFi (e.g. in hotels).
- Reduce the cost of entry to an IP hosted service by using the desktop client as a softphone and simply adding a headset
- Reduce telephony costs when on the move or in temporary access points such as hotels, coffee shops and customer premises
- Monitor your favourite contacts’ Presence status to check their availability to take calls or to communicate with you
- Send an Instant Message to get an immediate response from a colleague when their Presence status tells you it might not be convenient for them to take a voice call
- Connect customers who use other messaging services to your company so you can quickly communicate with them and build a new route for direct customer support
- Directly control your user account to implement Call Forwarding, Do Not Disturb or other call features